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Thursday, February 26, 2009

Calling Out To All in The Service Industry

Once again, I have come across an interesting experience in McDonalds, and this time, it is also focused on the cashier. The whole thing went like this: The cashier was awaiting a customer; wide grin on her face. Then, a middle-aged man approached the counter and asked, " Do you have four $1 coins?" He pulled out two $2 dollar notes while waiting for the familiar sound of clinking coins to ring in his ears. But, to my surprise, the cashier asked, " Take away or having here?" The man cast a curious glance at the cashier, before replying, "Umm..having here?" With out further hesitation, the cashier placed the coins on a tray, before realising her empty-minded mistake. She laughed to herself, and then took back the tray, apologising.
Well after this incident, it comes to my attention that customer service today isn't improving for the better despite the global economical crunch. As I have had first-hand experience in countries like Korea(who were hit very badly), I have found out that Korea is deploying a tactic that I'm sure many countries are soon to follow: Excellent service. Of course, as times are hard, many have tried all sorts of tactics, and some stoop as low as to cheat others. So I would like to prove my point that 'Good Service Is Important' from an article I have found. Here are some of the quotes in the article.
"Lately, tourists have been rushing to Korea to experience high-quality but low-priced medical services."
" Many of the visitors said the service they had was excellent and that they would come back here to receive other kinds of services."
Well, good service will not guarantee a 'get out of jail card' from the prison that is the economical crisis, but if people working under the service industry can all play a part and provide good service, I'm sure it'll help our current situation in one way or another.

The article obtained from : http://www.dynamic-korea.com/opinion/view_opinion.php?uid=200900044015&main=FTC&sub=&keyword=ko
Thank You

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